Studio terms & conditions.

The goods are supplied by the Josef Rauscher studio under the Bonsai Kreativ brand. Owner and contact: Josef Rauscher, Wiener Neustädter Straße 5, 2490 Ebenfurth, Austria. Email: office@bonsaikreativ.site. Phone: +43 (0) 676 350 01 68.

These terms apply to purchases of goods from the studio where agreed before the contract is concluded. Workshops run by the legally separate Bonsai Kreativ association are subject to its own participation terms.

Product listings allow you to make a non-binding inquiry. Adding products to your cart and sending a shipping inquiry do not create a purchase contract, payment obligation or reservation. The automatic acknowledgment of receipt is not acceptance of an order either.

After availability and shipping have been checked, you will receive a personal quotation stating the goods, the total price including shipping, and the specific payment and delivery terms. The quotation explains how to accept it and when the contract is concluded. A contract is formed only through the subsequent agreement.

All product prices are stated in euros. VAT exempt under section 6(1)(27) of the Austrian VAT Act (small business exemption).

Shipping costs are calculated individually based on size, weight, packaging requirements and destination and communicated before any binding agreement. Delivery availability, delivery period, payment method and payment due date are set out in the personal quotation. No payment is due as a result of the non-binding inquiry.

Consumers generally have a statutory right of withdrawal for distance contracts covered by that right. The time limit, procedure, consequences and statutory exceptions are explained in the separate withdrawal information. This information and the model withdrawal form are provided before you make a binding contractual declaration.

Statutory warranty rights apply. They are unaffected by a right of withdrawal or any voluntarily agreed return. For questions, defects or complaints, please contact the studio using the details above.