Withdrawal & returns.

You may withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or a person you nominate who is not the carrier, receive the goods. If several goods from a single order are delivered separately, the relevant date is receipt of the last item; for goods delivered in several parts, it is receipt of the last part.

Send your withdrawal notice to: Josef Rauscher, Wiener Neustädter Straße 5, 2490 Ebenfurth, Austria. Email: office@bonsaikreativ.site. Phone: +43 (0) 676 350 01 68. State clearly that you wish to withdraw, for example by email or letter. You may use the model form below, but it is optional. Sending your notice before the deadline is sufficient.

Following your withdrawal, we will refund payments received, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after receiving your notice. Additional costs for an expressly chosen, more expensive delivery method will not be refunded. We will use the same payment method unless another method of refund at no cost to you has been expressly agreed.

We may withhold the refund until the goods have been returned or you have provided proof of return, whichever is earlier. This does not apply if we have offered to collect the goods.

Send or hand the goods back to Josef Rauscher at the address above without undue delay and no later than 14 days after giving your withdrawal notice. Dispatch before the deadline is sufficient. If we have offered collection, you do not have to return the goods yourself.

You bear the direct return costs if you were informed of this before the contract was concluded. For goods that cannot normally be returned by post because of their nature, we will state the return costs or a permitted maximum estimate in the personal quotation. Without the required cost information, you do not have to bear these return costs.

You are liable for diminished value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and where you were properly informed of your right of withdrawal.

The statutory right of withdrawal does not apply to goods made to customer specifications or clearly personalised. A finished unique piece offered for sale is not automatically excluded for that reason. Any applicable exception will be communicated before the contract is concluded.

Your statutory warranty rights remain in place. This information does not promise any additional voluntary right of return.

You can download the form, fill it in and send it by email or post. Any other clear statement of withdrawal is also sufficient.

Model withdrawal form (If you wish to withdraw from the contract, please complete this form and return it.) To Josef Rauscher, Wiener Neustädter Straße 5, 2490 Ebenfurth, Austria, office@bonsaikreativ.site: I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) Ordered on (*)/received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if submitted on paper): Date: (*) Delete as appropriate.